Privacy Policy


The following document is the Privacy Policy for Maestro! Tour Management Limited, which is a company registered in England (company number 4181393). The following Privacy Policy explains how we use and protect your personal data.

Maestro provides specialist touring services for the performing arts community worldwide and also organises unique holidays for people who are interested in the world’s finest classical music, opera, art and gastronomy. Maestro therefore collects personal information for the purpose of travel and communication and is fully committed to protecting all personal data that we receive.

Contact information

If you feel like you would like to call for more information regarding our privacy policy please do not hesitate to contact our office directly and ask for the Data Controller on 0800 678 5747 (UK), +44 151 707 1727 or 1 800 213 1104 (US) or email

General Data Protection Regulation

Maestro’s Privacy Policy is governed by the General Data Protection Regulation (EU 2016/679 of the European Parliament and of the Council of 27 April 2016) and the Data Protection Act 1998 regarding the processing of personal data and how this data is transferred.

The type of personal data Maestro use/collect

Maestro use this information to fulfil our contractual obligations and to fulfil the needs of our clients. Failure to provide accurate information upon request may lead to these needs not being met.

How personal data is collected by Maestro

How Maestro use your personal data

  • To make bookings with hotels, airlines, travel agents, restaurants, tourist activities, rail bookings, and all other modes of transport/accommodation.
  • To contact you via e-news for updates on our Music and Arts Tours.
  • To contact you immediately regarding any urgent matters or problems with information provided.
  • To send information via post and email regarding our Music and Arts Tours.
  • To process payments for bookings.
  • How your Data is shared with Third Parties

    In order to fulfil the needs of our clients Maestro share personal data with hotels, airlines, travel agents, restaurants, tourist activities, rail bookings, and all other modes of transport/accommodation. Maestro shares personal information with these third parties such as names, passport information, gender, title, frequent flyer information, dietary requirements and health/mobility issues.

    What do I do if I believe data held by Maestro is incorrect or wish to complain?

    If you believe that your data may be inaccurate in any way please contact Maestro directly and ask for the Data Controller who will assist you further.

    If you believe that there is a problem with the way that Maestro is handling your data you have the right to complain to the ICO (Information Commissioner’s Office). You can report a concern by calling the ICO on 0303 123 1113 or via online chat at the following address

    Withdrawing your information from Maestro

    If at any time you should wish to remove your information from our e-news and yearly brochure please contact the Data Controller at Maestro directly on 0800 678 5747 (UK), +44 151 707 1727 or 1 800 213 1104 (US) or email Upon your request Maestro will remove your information immediately from our database and you will not be sent any marketing information. With regard to our e-news that is received via email you can also unsubscribe any time by clicking unsubscribe at the bottom of the email. Alternatively you can write to us and send your request to 11 Seymour Terrace, Seymour Street, Liverpool, UK, L3 5PE.

    How Maestro protects your data

    Maestro makes every effort to keep your data safe and secure and have put in place extra measures to make sure personal data is protected. Therefore personal data is only used by employees of Maestro to fulfil all our contractual obligations with our clients and provide a service that they require.

    How your data is retained by Maestro

    Maestro retain data for a period of around 7 years after a specific project, holiday or tour. Maestro retain such data for this time after a project, holiday or tour so that any query, complaint or problem can be dealt with effectively. After this period of time all information is professionally destroyed as there is no longer a need for Maestro to hold this information.


    Maestro will only contact you for marketing purposes under your request via e-news and brochure via post and you can unsubscribe from these services at any time.

    What are my rights under the data protection law?

    The following is breakdown of your individual rights as governed by the GDPR.

  • The right to be informed – you have the right know how your data is collected and used.
  • The right of access – you have the right to access your personal data that we hold.
  • The right to rectification – you have the right for your data to be rectified if it is inaccurate.
  • The right to erasure – you have the right to request for your data to be removed.
  • The right to restrict processing – you have the right limit how your data is used.
  • The right to data portability – you have the right obtain your personal data and use it for different services.
  • The right to object – you have the right ask us to stop processing your personal data.
  • Rights in relation to automated decision making and profiling – if in any way Maestro use automated decision making and/or profiling you have the right to be made aware of this.