If you need to cancel or make any alterations to your arrangements once your deposit has been accepted then the following scale of charges will apply:
If you need to alter your plans this will be treated as a cancellation. Minor alternations may be possible 57 days or more prior to departure for an administration fee of £50, plus any change fees or tax differences as imposed by our suppliers.
If we are prevented from travelling due to government-imposed COVID-19 restrictions (either in the UK or destination country) you will be refunded in full. You must, however, ensure that your insurance policy provides you with personal COVID-19 cover in the event that you were forced to cancel or self-isolate.
As COVID-19 restrictions are changing rapidly it is a condition of booking to agree to comply with Vaccine Passports and PCR Testing in line with UK/International government-mandated requirements. Details relating to your specific holiday will be provided at the time of booking.
If you are unavoidably prevented from proceeding with your holiday you may, subject to 57 days or more advance notice from the departure date (international) or 45 days or more advance notice (domestic), transfer your booking to another person. We will charge an administration fee of £50 plus any charges or change fees imposed by our suppliers.
A binding contract (subject to the jurisdiction of the English courts) will come into force between us at the time we send you our Confirmation Invoice. This is the point at which your booking is confirmed. If we cannot confirm your booking, we will return your deposit to you within 14 days of receipt.
Domestic tours: It is NOT a condition of UK holidays that you have insurance but we do ask that you consider the costs to you (as detailed in the cancellation charges above) should you have to cancel. Any pre-existing medical conditions, waiting list situations and ALL guests aged 65 or over will normally need to complete Medical Screening in order for the Insurance to be valid.
International tours: It is a condition of our booking acceptance that you must have adequate insurance cover for the holiday to be undertaken. We will require details of your insurance policy within 7 days of receiving your booking form.
For international tours, you must hold a passport valid for at least six months beyond your return travel date. Please advise us before making your booking if you hold anything other than a British passport.
For more information on your passport and visa requirements when travelling abroad, please visit www.gov.uk/foreign-travel-advice.
For travel to Europe, please visit www.passport.service.gov.uk/check-a-passport
For travel to the USA and/or Canada you will require an ESTA – please apply here:
Domestic tours: In order to provide you with absolute financial security all monies paid are held securely in trust by Travel Trust Services Ltd and only released to Maestro upon completion of your holiday.
International tours: All monies paid to Maestro in respect of holidays which include a flight are fully protected under our Air Travel Organiser License (ATOL) 9141 issued by the UK Civil Aviation Authority.